1obet's Privacy Policy – Our commitment to protecting your data

01 Introduction

1obet ("we", "the platform") is committed to providing a safe and trusted online gaming environment for users in Bangladesh and around the world. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

By using 1obet's website, mobile app, or any of our services, you are considered to have accepted this Privacy Policy. Please read it carefully before creating an account.

This policy is part of our Terms & Conditionsshould be read alongside this policy, as both together form the basis of the relationship between you and us.

02 What information we collect

1obet collects various types of information to deliver its services and meet legal obligations. Details are provided below:

A) Information you provide directly

• Full Name (as per National ID)
• Date of Birth & Age Verification Details
• Mobile Number & Email Address
• Residential Address
• Payment information (Mobile Pay/Nagad number)
• Documents submitted for identity verification

B) Automatically Collected Information

03 How We Use Your Information

1obet uses collected data solely for defined purposes. We never misuse or process your information unnecessarily.

• Service delivery: Managing accounts, processing transactions, and ensuring a seamless gaming experience.
• Identity verification (KYC): Verifying age and identity in compliance with legal requirements.
• Security: Preventing fraud, money laundering, and unauthorized access.
• Contact: Sending important notifications, transaction confirmations, and support-related updates.
• Marketing: Informing you about relevant offers and promotions, with your consent.
• Legal Compliance: Meeting regulatory requirements and maintaining records.
• Service Improvement: Analyzing user experience to improve the platform.

04 Data retention period

1obet does not retain your data longer than necessary. However, certain information may be kept for an extended period to meet legal and regulatory obligations.

• Active Account Data: Retained for as long as the account remains active.
• Transaction records: 5 years from the date of the most recent transaction.
• KYC Documents: Up to 7 years after account closure.
• Communication Records: Up to 3 years.
• Cookie Data: Browser session or up to 1 year.

After account closure, once the required legal retention period has passed, your data will be securely deleted or anonymized.

05 Sharing information with third parties

1obet never sells your personal data. However, limited information may be shared with select third parties in certain circumstances:

Data sharing scenarios

• Payment Processors: Sharing necessary information with mobile banking operators to process transactions.
• Identity verification service: With accredited verification services as part of the KYC process.
• Legal authorities: In response to lawful requests from government or regulatory authorities.
• Technology partners: Service providers essential to platform operations (hosting, cybersecurity).

06 Cookie Policy

1obet uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Functional Cookies: Remembers your preferences and login details.
• Analytics cookies: Monitors platform usage to help improve our services.
• Marketing Cookies: To show you relevant ads based on your interests (with your consent).

You can manage cookies at any time through your browser settings. However, disabling certain cookies may limit website functionality.

07 Your Rights

Under international privacy laws, you have certain important rights over your own data. 1obet respects all of these rights.

• Right to know: You can request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to object: You can object to your data being used for marketing purposes.

To exercise these rights Help Center Contact us or email support@1obet.best. We will respond within 30 days.

08 Children's Privacy

1obet is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory during registration.
• If any minor's data is found, it will be deleted immediately and the account will be closed.
• If a parent or guardian suspects their child is using this platform, please contact us immediately at support@1obet.best.

09 Security measures

1obet employs industry-leading technical and organizational measures to keep your data secure.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication (2FA): OTP verification for an extra layer of account security.
• Regular Security Audits: Regular security audits conducted by independent experts.
• Data backup: Regular encrypted backups of all data.
• Restricted access: Only authorized personnel can access data on a need-to-know basis.

10 International Data Transfers

1obet is an international platform. Your data may be stored or processed on servers outside of Bangladesh.

• All international data transfers are carried out in accordance with international privacy standards.
• Data stored abroad receives the same level of protection described in this policy.
• If you have any questions about data transfers, feel free to get in touch with us.

11 Changes to the Privacy Policy

We may update this Privacy Policy when necessary. In the event of any changes:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: support@1obet.best
• Live Chat: Click the chat button at the bottom-right corner of the website.
• Help Center: help-center page View.
• Hours: 24 hours a day, 7 days a week.

Our Data Protection team handles formal data protection complaints directly and ensures resolution within 30 business days.